Returns and refunds are handled on a case-by-case basis and the buyer is responsible for any return shipping costs. Please contact me prior to returning an order.
Custom/personalized orders cannot be returned since they are custom items. The proof that you approve is final confirmation of the order so please double check ALL spelling and dates on the proof. If there is an error on your custom order, please contact me as soon as possible so we can correct or resolve the issue.
Once an item has shipped, SPK Designs cannot be held responsible for a lost or damaged item.
NOTE: Our signs are handcrafted from start to finish. They are hand painted on a unique piece of wood. Knots, grains and imperfections are common as each piece of wood is different. Additionally, each piece of wood absorbs stain and paint differently which means no two pieces will look exactly alike. This is what makes each piece truly unique.